Privacy Policy

What is the purpose of this privacy policy?
This privacy policy gives you information on how we (The Russell Boutique Hotel) collects, holds, uses and discloses your personal information as a user of this site and/or as a hotel guest!

What personal data may we collect?
The personal details you provide when submitting an enquiry or reservation request to facilitate your stay at The Russell Boutique Hotel such as, name, residential address, mailing address, email address, telephone number, mobile number, credit and/or debit card details, any information about other guests included in your enquiry or reservation request, and other details relevant to your stay or required by third party providers.

Why do we collect your personal information?
Collecting your information is necessary for us to provide our products and best services to you, to understand your needs and assist you in any of your requests in the best way possible.

Is personal information disclosed to third parties?
We may disclose your personal information where you have consented to us doing so. We may also be required or authorised by law to disclose your personal information.

How long do you keep personal information?
We take all reasonable precautions to look after your personal information from unauthorised access, modification or disclosure. When your information is no longer required, we securely destroy it from our systems. You may have re-supply your personal information to us once you’re back.

Can you access your personal information?
You may request access to the information we hold about you by contacting us. We may be required by law to retain your personal information after you have ceased your relationship with us.

Do you send advertising material?
From time to time, we may use your personal information to send you marketing communications and show you advertisements about The Russell Boutique Hotel.

What if I don’t want to receive advertising materials?
You can opt-out of receiving marketing communications from us by contacting us at [email protected]

Contacting us
We take privacy concerns very seriously, if you have any concerns about the way we manage your personal information, please call us on +61 2 9241 3543 or email us at [email protected].
We aim to respond within three working business days; however, the timeframe may be longer depending on the nature of the inquiry. The Russell Boutique Hotel will keep you updated through each step of the process.